News; Taobao buy goods price of 1 yuan was changed damage caused by a
Published: Thursday 01 September, 2011
Yesterday (September 1) morning, light rain friends (not his real name) found her open on Taobao tidal shoes small shop, even what to buy dozens of pen business, not help ecstasy. Can be perplexing to see the price: page display, the unit price of these transactions is $ 16 freight plane to every single $ 15, equivalent to sell a dollar for every pair of shoes. These shoes original 108 yuan to buy up even, promotional price is $ 85.
Taobao said yesterday that many sellers, they set up shop in Taobao buy in commodity prices was changed to $ 1, these "promotional" items are a lot of panic buying. According to preliminary estimates, the seller lost from a few hundred dollars to several hundred thousand dollars.
In this regard, Taobao responded that may be third-party software error or hacker attacks lead to errors, is urgently check and develop solutions. As of press time, Taobao has not been announced for further information.
The seller to cancel the buyer does not agree
Rain is not the only bad seller. Yesterday afternoon, in a chat group, has gathered dozens of similar experiences of the seller.
Some of Taobao sellers to reflect the above situation, the answer is, Taobao, and third-party software "buy treasure" to be attacked, resulting in many shops in commodity prices has been changed to $ 1. But the approach is inconclusive.
In the chat group, a shop owner, said digital products, from September 1, 1:00 am to 9 am yesterday, more than he was snapped up shop a total of 7000 "1 per promotional items", the original price of these commodities from 100 to $ 500 per month, if the shipper, the loss will reach several million dollars.
Found out that the position, shopkeepers have stopped the "1 per promotional items" sales, and home to hang out in the shop a notice informing buyers not being shipped, or the buyer requests a refund, to cancel the transaction.
However, these sellers are worried that if the transaction canceled, the system will be documented, excessive returns will be a big hit store credit. They said to wait for further news Taobao make a decision.
Depressed sellers, buyers, what is mind?
Users Mu snow (a pseudonym) had nearly a thousand pieces snapped yesterday morning, "one yuan promotional items", which also paid for half of merchandise. She is a senior Taobao buyers, "Do not think, definitely a system problem, but who are not accounted for cheap?"
Unsurprisingly, she then saw "Taobao buy may be attacked," the message. Mu Snow claimed, "studied law", she thought that in this case, the transaction has been formed, the situation is favorable for buyers. She also joined the chat group sellers, advised the seller, "empathy" as soon as possible shipping, and then find Taobao claims.
Taobao: Third-party software or by attacks
Yesterday, the "Daily News" reporter Taobao linked to the relevant person in charge and asked for their response on the matter. The other said the deal is Taobao's third-party partners "buy treasure" to provide services. "Buy treasure" for the buy Taobao provide a "plug-ins similar to buy navigation." The price of error, "there may be third-party software error or hacker attack."
The official said, the powers and responsibilities are being finalized; on the issue of compensation to consumers, businesses Taobao statistics are the number of goods sold and the total amount of money involved.
"There has been suspended 'buy treasure' of all applications, verification and program development is urgently, there will immediately inform the instant messaging." Taobao official says.
However, as of press time, reporters have not received further information from Taobao.
That someone found on an Taobao "Taobao service agreement", one of which read: third-party sites and software quality and quality of third-party independent and responsible. As a result of third party sites or software loopholes, flaws, failures, virus causes damage to the interests relevant to you, you can ask Taobao coordination, but you should not access and use third-party sites or software requirements Taobao bear the consequences of any responsibility.
The legal profession: Taobao has joint and several liability
In response to these events in disputes between buyers and sellers, and Taobao, "buy treasure" about the responsibilities of identified problems, "Daily News" reporter, the law easy to net charge WangFengChang. Easy network is well-known law consumer rights website, was organized for the consumer rights protection for HP notebook.
"If the consumer has submitted the order, and paid for, contract of sale is equivalent to set up." WangFengChang said that if the seller does not delivery, consumers can access to the courts to require the seller to perform the contract. Meanwhile, consumers can Taobao, "buy treasure" prosecute persons as joint and several liability.
And the seller, if the error is caused because the system Taobao lead to loss of price changes can be shipped to the buyer after Taobao further recourse for damages.
WangFengChang said, unless Taobao can come up with conclusive evidence that the price error is hacked or other force majeure, or to bear the responsibility of the business for compensation.
As the above Taobao service agreement WangFengChang that this is "King terms", "It depends on the seller's motivation is based on the Taobao platform of trust, it and its third party partners have relationships." WangFengChang that Taobao can not third-party platform problems, while businesses and consumers to defend, but can Taobao recourse to third-party partners.
Seller: losses, they will not ship to see how Taobao speak.
Buyers: Who does not account for a cheap? Hope that the seller shipped as soon as possible.
Taobao: price error, there may be third-party software error or hacker attacks.
Experts: Consumers submit an order and paid for, the equivalent set up a contract of sale.